COMPANY POLICIES 2017


Order Submission

Order forms can be found on our website; http://www.makeanimpressiongifts.com/
Choose ‘Custom Orders’, choose either ‘Board Order Form’ or ‘Item Order Form’
Order forms may be generated, filled out and submitted directly from our website or by downloading and installing the free version of adobe acrobat
•  Completed order forms may also be faxed to 866-379-8442
• Completed order forms may also be emailed to sales@makeanimpressiongifts.com
• Confirmation of email orders will be sent within 24 hours/if you do not receive a confirmation within 2 business days please contact us 

Custom Artwork Requirements
• Custom artwork should be submitted in digital format as a vector PDF file with any text being converted to curves or flattened and emailed to sales@makeanimpressiongifts.com                                    
• An accompanying email should also be sent as notification of file sent to Lori@makeanimpressiongifts.com in case of data limits by your email server and 
we do not receive the file
• Art files can also be directly uploaded to our FTP site at http://www.makeanimpressiongifts.com/Custom-Orders/Upload-A-File/be sure to fill in all fields
• There is no fee for custom artwork so long as it is submitted in the proper file and format
• Custom art services are also available to repair art or for custom art development at a rate of $60 per hour to repair

Processing Times/Shipment Tracking and Notification
• Standard processing time is 7-10 business days (excluding opening orders)
• Holiday processing may lengthen processing time
• Retailer will receive email notification when their package ships along with the tracking number

Holiday Cutoffs
• 2017 Holiday cutoff is December 7 for all items except The Artisan Series/cutoff for Artisan Series is Dec. 1, 2017 with all items shipping December 18th for 
Christmas delivery
• Orders submitted after cutoff, but needed for Christmas delivery will carry the appropriate rush charge so the items are ready to ship December 18th/upgraded shipping may also apply 

Rush Charges

Same day processing - $50 (order must be received at our facility by 11am Central Time)

1 day processing — $40
2 day processing — $30
3 day processing — $20


Changes to orders
~Once an order is submitted to production no changes will be allowed and the order cannot be pulled
~Cancellation of orders will carry a 50% restocking fee if the items have not already been produced  

Upcharges
Add an additional etch or make existing etch larger than standard size — $6
Modify existing art template to make a new design — $11 (includes proof)
Custom Art Development - Starts at — $20(includes first proof)
Private Label Set Up — $35 (if file is not in the proper format)
Private Labeling — $1 per board
Additional proofs — $5 ea.

Stock Shipping Charges 
Opening Orders ($250 min.)— $0
Reorders ($150 min.) — $0
Orders below the minimum — $15

Custom Shipping Charges 
Custom Orders Back to Store/Flat rate based on location
Drop Ship — To Customer/Flat rate based on location 

ALSO, PLEASE NOTE...
~Normal business hours are Monday through Thursday from 7am to 5pm Central Time (production runs on 5 business day schedule)
~Voice mail messages will be returned within 24 business hours depending on time of year 
~The Retailer is responsible for the accuracy and legibility of submitted orders, as well as proofs submitted for approval/ any errors due to retailer 
oversight are the financial responsibility of said retailer
~Files for the Artisan Series must be uploaded to our website/file name should reflect store name, customer name, and art name
~Proofs are not subject to rushes and are normally generated usually within 2 business days/depending on time of year
~Make an Impression Gifts reserves the right to change any artwork to fit best production standards and any policies without notice
~All art becomes the property of Make an Impression Gifts and may be used in any marketing or advertising
~Any orders in languages other than English must be typed and submitted via email to insure proper typesetting
~All of our products are natural and as such have variations in color, tone and texture and these are not considered product defects
~All items are prepaid and made to order and as such are not returnable